Dispute Results

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Dispute Your Nationally Coordinated Criminal History Check

You have a right to dispute the result of your Nationally Coordinated Criminal History Check if you believe:

  

The information released doesn’t belong to you; and/or

  

Part of the information doesn’t belong to you; and/or

  

The information belongs to you, but the details appear inaccurate; and/or

  

The information belongs to you, but you believe it shouldn’t have been released.

Dispute a check

Process to dispute your result

  1. Review your Nationally Coordinated Criminal History Check result.
  2. Contact InterCheck Australia to raise a dispute.
  3. Advise InterCheck Australia of any information you believe to be incorrect or inaccurate.
  4. Provide all required information to InterCheck Australia, along with supporting evidence to lodge the dispute.
  5. InterCheck Australia will lodge your dispute with the National Police Checking Service.
  6. The relevant police jurisdiction will review your result and advise that the result will remain unchanged, or a new result will be issued to InterCheck Australia.
  7. You’ll receive the outcome of the dispute (either successful or unsuccessful) and any new results (where relevant).
  8. Your result will be released to any third parties that you’ve consented to.

Time frame to dispute your background check result:

A Nationally Coordinated Criminal History Check dispute can take one day or a couple of weeks, depending on the complexity of the dispute. 

It takes more time, for example, if the police jurisdiction needs to source more information from external sources, such as a court or another police agency. When the final review is complete, you’ll be notified via email.